Returns and refunds

Each item is made to order. We do not accept returns or exchanges for change of mind or for choosing the wrong size or color. If your item arrives damaged, has a manufacturing or embroidery defect, or differs from what you ordered, contact us within 14 days of delivery with your order number and clear photos. We will review the issue and arrange a replacement or refund for verified defects or fulfillment errors.

What qualifies

We can replace or refund an item when:
It arrived damaged.
It has a manufacturing or embroidery defect.
It differs from what you ordered.

Email support@mymessykitchenn.com within 14 days of delivery with your order number and clear photos of the problem. Photos are what let us verify the issue, so please include them. You will not need to post anything back to us.

What does not qualify

Because every piece is made for you individually, we cannot accept returns or exchanges for the wrong size, the wrong color, or a change of heart. Please check the size guide on each product page before ordering.

If your package has not turned up

Your order confirmation includes an estimated delivery date. If that date has passed by more than 5 business days and tracking has not updated, email us with your order number and we will open an investigation with the carrier. Where a shipment is confirmed lost in transit and the claim is accepted, we will arrange a replacement.

If tracking shows your package as delivered, we cannot send a replacement automatically. Please check with everyone at your address, look wherever your carrier usually leaves parcels, and contact your local carrier. Then email us within 14 days of the delivery date and we will investigate. Packages confirmed as delivered are not always eligible for a replacement.

Addresses

Double check your address at checkout. If a package comes back to us because the address was wrong or incomplete, we can send it out again, but the postage is chargeable. The same applies to a package that is never collected. Anything left unclaimed for 30 days is donated, and we cannot send it on after that.

Shipping

Shipping is $6.95 anywhere in the US, the same whether you buy one thing or five, and free once your order passes $75. Your order is made for you, which usually takes 2 to 5 business days, then roughly 3 to 4 days in transit. Both of those are estimates, not guarantees.

Still stuck

Email support@mymessykitchenn.com. A real person reads it.